Document (#16389)

Editor

Pinder, C. u. Melling, M.

Title

Providing customer-oriented services in academic libraries

Imprint

London : Library Association Publishing in association with SCONUL

Year

1996

Pages

208 S

Isbn

1-85604-204-9

Abstract

Presents a collection of articles focusing on aspects of the current trend throughout all aspects of service provision, both commercial and non commercial, to regard users of the services as customers and to provide customer oriented services in libraries with particular reference to academic libraries

Theme

Informationsdienstleistungen

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