Document (#16389)

Editor
Pinder, C. u. Melling, M.
Title
Providing customer-oriented services in academic libraries
Imprint
London : Library Association Publishing in association with SCONUL
Year
1996
Pages
208 S
Isbn
1-85604-204-9
Abstract
Presents a collection of articles focusing on aspects of the current trend throughout all aspects of service provision, both commercial and non commercial, to regard users of the services as customers and to provide customer oriented services in libraries with particular reference to academic libraries
Theme
Informationsdienstleistungen

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