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DiMartino, D.; Zoe, L.R.: End-user full-text searching : access or excess? (1996)
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Borgman, C.L.; Wofford, M.F.; Golshan, M.S.; Darch, P.T.: Collaborative qualitative research at scale : reflections on 20 years of acquiring global data and making data global (2021)
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Bohlen, G.A.; Ferratt, T.W.: End user training : an experimental comparison of lecture versus computer-based training (1997)
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McCarthy, C.A.; Krausse, S.C.; Little, A.A.: Expectations and effectiveness using CD-ROMs : what do patrons want and how satisfied are they? (1997)
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Cheung, C.M.K.; Lee, M.K.O.: ¬The structure of Web-based information systems satisfaction : testing of competing models (2008)
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