Document (#14811)

Author

Ounanian, L.A.

Title

¬The '¬Infomerger' : a reference service delivery model

Source

Business information review. 13(1996) no.2, S.119-128

Year

1996

Abstract

Reports on the 'Infomerger' project, undertaken at Horn Library, Babson College, Mass., to solve the problem of library users being confused about the functions of the reference desk and the circulation desk. A library staff brainstorming session led to the decision to combine the functions of both the reference desk and the circulation sedk into a staffed, reference point, called the Information Desk (InfoDesk); and a self service counter, called the Information Kiosk. This development was inspired by a similar initiative at Brandeis University, Boston, Mass., and reported in Journal of academic librarianship 18(1992) no.5, S.276-280. Reports on experiences of the actual running of the InfoDesk noting some of the minor teething problems encountered. The role of the Lotus Notes databases in the support of the service ir reported along with the need for finance to install the required multitasking workstations and physical changes to the library building. Reports some of the reactions of the library staff to the success of the InfoMerger. Summarizes results of user feedback from the point of service surveys and the most requested materials at the reference desk

Theme

Informationsdienstleistungen

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