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Hoskisson, T.: Making the right assumptions : know your user and improve the reference interview (1998)
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Hunt, P.J.: Interpreters as well as gatherers : the librarian of tomorrow ... today (1995)
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Saunders, L.; Kurbanoglu, S.; Wilkins Jordan, M.; Boustany, J.; Chawner, B.; Filas, M.; Hebrang Grgic, I.; Haddow, G.; Helvoort, J. van; Kakouri, M.; Landøy, A.; Minch, K.; Oliver, G.; Polydoratou, P.; Repanovici, A.; Sanchez Vanderkast, E.J.; Todorova, T.; Virkus, S.; Wolodko, A.; Zivkovic, D.: Culture and competencies : a multi-country examination of reference service competencies (2013)
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Settle-Murphy, N.M.: Preventing cultural differences from undermining your global projects (1996)
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Schwartz, C.A.: ¬The strength of weak ties in electronic development of the scholarly communication system (1994)
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