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Hernon, P.: Disinformation and misinformation through the Internet : findings of an exploratory study (1995)
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Hernon, P.; McClure, C.R.: Library reference service : an unrecognized crisis - a symposium (1987)
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Hernon, P.; McClure, C.R.: Quality of data issues in unobtrusive testing of library reference service : recommendations and strategies (1987)
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Tillman, H.N.: Evaluating quality on the net (1996)
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Flynn, M.: Marketing a fee-based information service : the case of BTiS (1994)
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