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Hernon, P.: Disinformation and misinformation through the Internet : findings of an exploratory study (1995)
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Hernon, P.; McClure, C.R.: Library reference service : an unrecognized crisis - a symposium (1987)
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Hernon, P.; McClure, C.R.: Quality of data issues in unobtrusive testing of library reference service : recommendations and strategies (1987)
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Hernon, P.; McClure, C.R.: Unobtrusive reference testing : the 55 percent rule (1986)
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Marcella, R.; Baxter, G.: Citizenship information and public libraries (1997)
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Tillman, H.N.: Evaluating quality on the net (1996)
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Howelss, K.: Connecting the learning society (1997)
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Segura, P.; Zea, B.: Designing online/CD-ROM services to meet user needs : experiences from an emerging information market (1991)
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