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Helfer, D.: Rethinking reference and research (1998)
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Hildebrand, I.: Service please! : rethinking public library Web sites (2003)
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MacDougall, S.: Rethinking indexing : the impact of the Internet (1996)
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McCarthy, C.A.; Krausse, S.C.; Little, A.A.: Expectations and effectiveness using CD-ROMs : what do patrons want and how satisfied are they? (1997)
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Smiraglia, R.P.: Rethinking what we catalog : documents as cultural artifacts (2008)
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