Document (#11624)

Author

Liu, M.

Title

Ethnicity and information seeking

Source

Reference librarian. 1995, nos.49/50, S.123-134

Year

1995

Abstract

Through a literature review, summarizes some characteroistics of multiethnis grouos in the information seeking process. Barriers to effective communication in libraries include language, conceptual awareness of library services, and philosophy of education. among ethnis groups, informal social networks and gatekeepers play a crucial role in seeking information. Suggests guidelines to achieve effective communication with users for whom English is a second language. Also makes recommendations for meeting the goals of diversity in reference service. Important topics discussed are: effective communication, special programme developement, needs assessments and outreach, and training and recruitment

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