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Smith, G.: Annual business information resources survey, 1998 (1998)
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He, P.W.; Jacobson, T.E.: What are they doing with the Internet? : A study of user information seeking behaviors (1996)
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Fishman, D.L.: Managing the virtual reference desk : how to plan an effective reference e-mail system (1998)
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Cronin, B.; Overfeldt, K.; Fouchereaux, K.; Manzvanzvike, T.; Cha, M.; Sona, E.: Internet-sourced competitive intelligence (1994)
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Adams, J.A.; Bonk, S.C.: Electronic information technologies and resources : use by university faculty and faculty preferences for related library services (1995)
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