Document (#10811)

Author

Mardikian, J.
Kesselman, M.

Title

Beyond the desk : enhanced reference staffing for the electronic library

Source

Reference services review. 23(1995) no.1, S.39-52

Year

1995

Abstract

Until recently, as far as librarians and library users were concerned, the library was a phasical entity, just the bulding and its contents. To be library literate, users needed to know how to navigate both through the building and through the resources contained within. Library instruction focused on the physical building and the library's collection. Users came into the library to obtain information and get help. In today's electronic library, we are moving to an environment where information resources are located worldwide and can be easily accessed from outside the library building. Librarians need to stop thinking of the reference desk as a 'sacred cow' and re-examine the delivery of various services and programs. In this article, the authors review some of the rationales they, and other librarians, have used in rethinking reference services in the chnaging landscape of our academic environment. They conclude by offering suggestions for promoting change needed by reference librarians in the electronic library

Theme

Informationsdienstleistungen

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