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Gambles, B.; McGuire, K.: Information direct : setting up a fee-based public library service in Birmingham Public Libraries (1990)
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Arnold, S.E.: New media marketing : using consumer online services and the Internet to sell (1994)
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Summerhill, K.S.: ¬The high cost of reference : the need to reassess services and service delivery (1994)
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Segbert, M.; Labriga, P.: ¬The British Council in Germany as information broker (1995)
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Matson, M.: Missouri Statewide Reference Center (1992)
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