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Hernon, P.: Utility measures, not performance measures, for library reference service? (1987)
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Hernon, P.: Disinformation and misinformation through the Internet : findings of an exploratory study (1995)
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Hernon, P.; McClure, C.R.: Library reference service : an unrecognized crisis - a symposium (1987)
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Hernon, P.; McClure, C.R.: Quality of data issues in unobtrusive testing of library reference service : recommendations and strategies (1987)
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Hernon, P.; McClure, C.R.: Unobtrusive reference testing : the 55 percent rule (1986)
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Simon, E.: Information policy as cultural policy : cultural, economic and societal aspects (1993)
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Oh, C.H.: Explaining the impact of policy information on policy-making (1997)
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Policy, issues, and networked information (1995)
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¬The value and impact of information (1994)
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Knowledge and communication : essays on the information chain (1991)
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